For Families

Parent Hub

Everything you need as a Just Little Kidz family — policies, useful links, updates and resources, all in one place.

Contact your nursery

Lewisham

41 Loampit Vale, SE13 7FT

Bromley

7-9 Moorside Rd, BR1 5EW

📋 Your child's Personal Care Plan

Every child at Just Little Kidz gets a Personal Care Plan — a tailored profile that captures who your child is, what helps them feel safe, and what makes them light up. It's a level of preparation that's rare in the sector, and it shapes how our team cares for your child from day one.

After you book your tour, we'll send you a short form to help us build it. We'll then present and discuss the plan together at your tour, and you're welcome to take a copy home with you — so by the time your child starts, our team already knows them, and you have a record of everything we've agreed.

What goes into the plan

😴 Sleep & rest

Wake times, nap routines, comfort items

🍽️ Mealtime & toileting

Preferences, textures, stage of training

💬 Communication & sensory

How they ask for what they need, what calms them

🎨 Interests & worries

What lights them up, what helps when something's hard

🏥 Medical & SEND

Allergies, conditions, support strategies

🌟 Cultural & family

Languages spoken at home, traditions we should respect

📌 The plan stays live. We review and update it as your child grows, and you can share new information with your key person at any time — so it always reflects the child we know today.

🌱 Settling-in guide

Every child settles at their own pace. We follow a gradual approach so your child feels safe with the whole room team before their first full session. A dedicated key person is appointed later, once we've seen who they naturally connect with.

Visit 1

Stay & play

You stay with your child for up to 30 minutes. No pressure — just exploring together.

Visit 2

Short stay

You leave briefly. The room team keeps you updated by phone if needed.

Visit 3+

Half days

Building up to a morning or afternoon independently, then to full sessions.

Full start

Your booked sessions

Once your child is settled and happy, their contracted sessions begin.

We never rush settling-in. If your child needs more time, we will always work with you.

🎒 What to bring

Please ensure all items are clearly labelled with your child's name.

✓ 2–3 sets of spare clothes
✓ Named water bottle (no juice)
✓ Named wellies or outdoor shoes
✓ Sun hat & sun cream (summer)
✓ Nappies, wipes & nappy bags if needed
✓ Named comforter if your child uses one
✓ Named formula or breast milk if applicable
✓ Any prescribed medicine with pharmacy label

📱 Daily updates

We keep you connected to your child's day through our parent communication system. You will receive updates on:

  • Meals eaten and sleep/nap times
  • Nappy changes and toileting
  • Activities, observations and learning moments
  • Photos and developmental notes from your key person
  • Any incidents (however minor) with an accident form to sign

If you have a question during the day, please call or message your nursery directly. Staff will respond as soon as they are able outside of key contact time with children.

🍽️ Meals, menus & allergens

We serve freshly prepared, nutritious meals and snacks throughout the day. Our menus rotate weekly and are designed to introduce a wide range of foods.

🌅

Breakfast

On arrival – 8:45am

🍎

AM Snack

10:30am

🥘

Lunch

12:00pm

🍪

PM Snack

3:30pm

🫖

Tea

5:00pm

Allergies & dietary requirements

Please declare all allergies, intolerances and dietary requirements when you register online, and remind staff at any point. We cater for vegetarian, vegan, halal, gluten-free and all major allergen restrictions. We are a nut-free nursery — please do not send any nut-containing foods or products with your child. An up-to-date allergen sheet is available on request from your nursery manager.

🤒 Illness policy

To protect all children and staff, please do not bring your child to nursery if they are unwell. Call or message your nursery before 9:00am on any day of absence. The table below shows our standard exclusion periods.

Standard illness exclusion periods at Just Little Kidz nurseries
Illness Exclusion period
Diarrhoea or vomiting48 hours after the last episode
High temperatureUntil fever-free without medication for 24 hours
ChickenpoxUntil all spots have crusted over (usually 5+ days)
Impetigo48 hours after starting antibiotic treatment
ConjunctivitisUntil discharge has cleared
Hand, foot & mouthUntil all blisters have dried and crusted

Based on current UKHSA guidance. Please also inform us of any positive COVID-19, scarlet fever or other notifiable disease diagnosis.

🎓 Funding reminders

🔄

30-hour codes expire every 3 months

If you use working parent entitlement (30 hours), you must reconfirm your code in your HMRC Childcare Account each term — usually in January, April and August. If your code lapses, the funded hours cannot be claimed until it is renewed.

📅

Funding is term-time only

Government funding covers funded hours during term weeks only. If your child attends during school holidays, normal daily rates apply for all hours.

🍽️

Meals are charged separately on funded days

If your child attends for funded hours only, consumable charges apply for any meals taken: Breakfast £2 · Snack £2 · Lunch £4.50 · Tea £4.

🔢

2-year funding changes from April 2026

2-year funded places are available for eligible families. Check your eligibility at childcarechoices.gov.uk and speak to your nursery manager about applying.

📆 Term dates

We follow standard London school term dates. Government funding applies during term weeks only.

London school term dates 2025/26 used for funded hours eligibility
Term Start End
Autumn 13 September 202524 October 2025
Half-term27 Oct31 Oct 2025
Autumn 23 November 202519 December 2025
Christmas22 Dec2 Jan 2026
Spring 15 January 202613 February 2026
Half-term16 Feb20 Feb 2026
Spring 223 February 20264 April 2026
Easter7 Apr22 Apr 2026
Summer 123 April 202622 May 2026
Half-term25 May29 May 2026
Summer 21 June 202622 July 2026

Nursery remains open 51 weeks per year (closed bank holidays and one week over Christmas). Term dates above apply to government funding eligibility only.

❓ Frequently asked questions

What are your opening hours?+
All nurseries are open Monday to Friday, 8:00am – 6:00pm, 51 weeks per year (closed bank holidays and one week over Christmas). Croydon also offers extended hours 7:00am – 7:00pm, subject to availability and additional charges.
What happens if I need to change my sessions?+
Session changes are subject to availability and require one month's written notice. Please speak to your nursery manager in the first instance. We will always try to accommodate changes where we can.
How are invoices calculated?+
Invoices are based on the number of week days in each calendar month, so the amount will vary slightly from month to month. The daily rate stays the same — only the number of chargeable days changes. Government funding reduces chargeable hours during term time; extras such as meals, holiday attendance and additional hours are charged separately.
My child is unsettled — what should I do?+
Some distress at drop-off is completely normal, especially in the first weeks. Please speak to your key person — they will reassure you and keep you updated during the day. In most cases children settle within minutes of the door closing. If you have ongoing concerns, we can arrange a meeting with the room leader or manager.
Who is my child's key person?+
Every child is paired with a key person — but not on day one. During the first 2–3 weeks of attending, the whole room team gets to know your child, and we watch who they naturally connect with. Once we've seen the pattern, we match them with that practitioner and introduce you both. From that point on, your key person observes your child's development, contributes to their learning journal, and is your main point of contact for day-to-day updates. We do this deliberately rather than assigning at random — the best key-person bonds come from observation, not allocation.
How do I raise a concern or complaint?+
We take all concerns seriously and want to resolve them as quickly as possible. In the first instance please speak to the nursery manager. If you remain unsatisfied you may escalate in writing to Admin@justlittlekidz.co.uk. A copy of our full complaints procedure is available on request.
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